Replacement Policy

At Shanzay Wardrobe, we strive to provide high-quality products that meet your expectations. Our replacement policy covers damaged pieces, incorrect color/design, or wrong items.

Eligibility for Replacement

To be eligible for a replacement, the item must meet one of the following conditions:

Damaged Piece – The item arrived damaged or defective.
Incorrect Color/Design – The item received is different from the color or design ordered.
Incorrect Item – You received an item different from the one ordered.

Replacement Procedure

To initiate the replacement process:

Contact our customer service team within 24 hours of receiving the item.
Provide your order number, a detailed description of the issue, and photos of the damaged or incorrect item.
Our team will review your request and send a rider to collect the item and issue a replacement (if applicable).

Important Notes

Replacements are only available for damaged, incorrect color/design, or incorrect items.
Items must be in original condition, with all original tags and accessories.
Refunds are not issued for replacements.

If you have any questions or concerns, feel free to contact us at:
📧 shanzaywardrobe@gmail.com